Every roofing job we carry out in Guildford comes with a written 10-year workmanship guarantee. This is what it covers, what it doesn't, and how to make a claim if you ever need to.
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📞 Call Now: 01483 346 440For flat roof installations in GRP fibreglass or EPDM rubber, the system manufacturer's guarantee applies in addition to our 10-year workmanship guarantee. GRP and EPDM systems carry a 25-year manufacturer guarantee — extending coverage well beyond our workmanship guarantee period. These guarantees are issued directly by the system manufacturer and transfer with the property if you sell.
If you believe a defect has arisen from our workmanship within the guarantee period, call us on 01483 346 440 or email us with your job details and a description of the issue. We will arrange a return visit within 5 working days. If our inspection confirms the defect arises from our workmanship, we will rectify it at no charge. We do not charge call-out fees for guarantee claims.
As an NFRC-registered contractor, we are required to maintain professional standards and insurance throughout our trading period. In the unlikely event that we are no longer trading during your guarantee period, the NFRC can assist with dispute resolution and has processes in place to support homeowners in these circumstances.
Your guarantee is confirmed in writing on the completion invoice for every job we carry out. Keep this document with your property records — it transfers with the property if you sell and may be required by a buyer's solicitor or surveyor.
Our written 10-year guarantee covers our workmanship: if a fault arises because of how we carried out the work — a leak at a joint we made, a tile we fixed that slips, pointing that fails prematurely — we come back and put it right at no cost. What it does not cover is separate from poor workmanship: storm and impact damage (a tree limb through the roof, tiles lifted by exceptional winds) is a buildings-insurance matter, not a workmanship fault, though we will attend, document it for your claim and carry out the repair. Normal wear on parts of the roof we did not touch, and damage from later work by others, also sit outside it. We set this out plainly in writing so there are no surprises if you ever need to call on it.
If something covered goes wrong within the ten years, you call us, we come and look, and we fix it. There is no form-filling maze and no attempt to argue the fault was yours. The guarantee is issued in writing at the end of the job alongside your itemised invoice, so you have the paperwork on file. Because it is tied to the specific work we did and dated at completion, there is never a question of what was covered or when the clock started.
A roof carries two kinds of cover. Our workmanship guarantee covers the installation for ten years. On top of that, the materials we fit carry their own manufacturer warranties — a modern membrane, EPDM or GRP system, or a quality tile often warranted for twenty, thirty or more years against defects in the product itself. The two work together: our guarantee covers how it was fitted, the manufacturer's covers the material. A good quote makes both clear, and ours does.
The uncomfortable truth about roofing guarantees is that a ten-year promise from a business that disappears in year two is worth nothing. What makes ours meaningful is that we are an established local Guildford firm, fully insured, that intends to be here for the long term — and that the guarantee is transferable if you sell, which a surveyor and a buyer will both value. When you compare quotes, look past the headline "10-year guarantee" and ask who is standing behind it and whether they will still be trading to honour it. To discuss any roof with a firm whose guarantee actually means something, call 01483 346 440.
It covers our workmanship — if a fault arises from how we carried out the work, we return and put it right at no cost. It is issued in writing at completion and is transferable if you sell.
Storm and impact damage is a buildings-insurance matter rather than a workmanship fault, though we'll attend and document it for your claim. Wear on parts of the roof we didn't touch, and later work by others, also sit outside it.
Yes — our written guarantee transfers to a new owner, which surveyors and buyers both value when you come to sell.
You call us, we come and look, and we fix it — no form-filling maze. The written guarantee and dated invoice on your file settle exactly what was covered and when.
Our workmanship guarantee covers how the roof was fitted for 10 years; the materials carry their own manufacturer warranties (often 20–30 years) against product defects. The two work together.
Every job comes with a written 10-year guarantee. Call for a free survey across Guildford.
01483 346 440